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Privacy Policy
Last Updated: August 2025
1. Introduction
Hot Automations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Business information (company name, industry, business needs)
- Communication data when you contact us
- Payment information for our services
- Technical data such as IP address, browser type, and device information
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyse trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who perform services on our behalf
- To comply with legal obligations or protect rights and safety
- In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Terms of Service
Last Updated: August 2025
1. Acceptance of Terms
By accessing and using Hot Automations' services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Hot Automations provides AI automation, web development, app development, chatbot development, and related technology services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. User Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Use our services only for lawful purposes
- Not interfere with or disrupt our services
- Not attempt to gain unauthorized access to our systems
4. Intellectual Property
All content, features, and functionality of our services are owned by Hot Automations and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
5. Payment Terms
For paid services:
- Fees are specified in your service agreement or subscription plan
- Payment is due according to the agreed schedule
- All fees are non-refundable unless otherwise stated
- We reserve the right to change fees with advance notice
- Late payments may result in service suspension
6. Service Level and Support
We strive to provide high-quality services and support. However, we do not guarantee uninterrupted or error-free service. Support terms are defined in your service agreement.
7. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of our business relationship.
8. Limitation of Liability
To the maximum extent permitted by law, Hot Automations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Warranty Disclaimer
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use our services will immediately cease.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.
Refund Policy
Last Updated: August 2025
Summary
Digital services and hosting are non-refundable once work or hosting has begun. Hosting is billed separately and may be cancelled at any time, but unused time is not refunded.
This Refund Policy outlines the circumstances under which refunds may or may not be issued for services provided by Hot Automations ("we", "us", "our").
By purchasing or engaging our services, you agree to the terms set out below.
1. Nature of Our Services
We provide digital and professional services, including but not limited to:
- Website design and development
- Application development
- Hosting and deployment services
- Domain and DNS configuration
- Technical consultancy, support, and handover services
Due to the bespoke, time-based, and digital nature of these services, refunds are assessed differently from physical goods.
2. No Automatic Right to a Refund
Once work has commenced, there is no automatic right to a refund.
In accordance with UK consumer and contract law relating to digital services:
- Fees are chargeable for work already completed
- Time, expertise, and platform resources used are non-recoverable
3. Website & Digital Build Services
3.1 Commencement of Work
A project is deemed to have commenced once any of the following occur:
- Design or development work begins
- A project environment or repository is created
- Code, layouts, or configurations are produced
- Consultancy, setup, or configuration work is carried out
Once a project has commenced, fees relating to completed work are non-refundable.
3.2 Project Completion
A project is considered delivered once:
- The website or application has been built and made available for review, testing, or deployment, or
- The agreed scope of work has been completed
A client choosing not to proceed with hosting, deployment, or launch does not constitute non-delivery.
4. Hosting Services (Separate Service)
4.1 Hosting as a Separate Service
Website hosting is provided as a separate service from design and development unless explicitly stated otherwise.
Hosting fees cover:
- Platform access and account responsibility
- Resource usage (including bandwidth, requests, and storage)
- Availability of the website under our hosting account
Hosting is optional and must be agreed separately.
4.2 Hosting Fees & Billing
Hosting may be billed monthly or annually as agreed at the time of purchase or renewal.
Once a hosting period has begun, fees for that period are non-refundable.
4.3 Cancellation or Termination of Hosting
Clients may cancel hosting at any time by providing written notice.
Upon cancellation:
- Hosting will end at the conclusion of the current billing period
- The website may be taken offline unless alternative hosting is arranged
- No refunds are issued for unused time within the current billing cycle
4.4 Client-Initiated Hosting Changes
If a client chooses to:
- Move to another hosting provider
- Self-host the website
- Appoint a third-party developer or agency
We are not responsible for:
- Downtime during migration
- Compatibility issues on new hosting platforms
- Website availability after hosting ends
4.5 Suspension or Pausing of Hosting
Hosting may be paused or suspended where:
- Hosting fees expire or remain unpaid
- Hosting is no longer required
- Continued hosting would result in unnecessary platform usage
During suspension:
- The website may become temporarily unavailable
- No refunds are due for paused or suspended periods
4.6 Fair Use & Resource Limits
All hosting is subject to fair use and platform limitations.
We reserve the right to:
- Restrict or suspend hosting if usage becomes excessive
- Require an upgrade or alternative hosting arrangement where appropriate
4.7 Refunds for Hosting
Hosting fees are non-refundable once hosting has commenced.
At our discretion, a partial refund may be considered only where:
- Hosting has not yet begun, or
- A billing error has occurred
No refunds are provided for:
- Active hosting time
- Partial billing periods
- Resources already consumed
5. Third-Party Services & Platforms
We are not responsible for delays, outages, limitations, or issues caused by third-party services, including but not limited to:
- Hosting platforms
- Domain registrars
- DNS providers
- Email service providers
Refunds will not be issued for issues outside of our direct control.
6. Client-Initiated Changes or Cancellation
If a client:
- Cancels a project after work has commenced
- Changes hosting providers
- Decides not to proceed after delivery
All completed work remains chargeable and non-refundable.
Where appropriate, we will provide a reasonable handover of completed assets.
7. Goodwill & Partial Refunds
At our discretion, we may offer:
- A partial refund
- A service credit
- A goodwill adjustment
Any such offer:
- Is made without admission of fault
- Is final once accepted
8. What Refunds Do Not Cover
Refunds do not cover:
- Consultation or support time
- Setup, configuration, or deployment work
- Troubleshooting third-party services
- Administrative or account-related costs
9. How to Request a Refund
Refund requests must be made in writing and include:
- Project name
- Reason for the request
- Relevant dates
Requests are reviewed on a case-by-case basis, and a response will be provided within a reasonable timeframe.
Questions About Our Policies?
If you have any questions or concerns about our policies, please don't hesitate to contact us.
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